There are a number of ways Rewards Network restaurants have found the data we provide helpful in making better business decisions, including:
- Food: Is the experience consistent from day to day? Does any particular item require a tweak?
- Atmosphere: Is your music too loud? Seating uncomfortable? Need to consider a renovation?
- Cleanliness: Are your restrooms maintained appropriately? Are tables cleared and turned without refuse?
- Service: Do particular servers need additional training? Are some shifts performing better than others?
- And overall experience: Does your reservation process need improvement?
And all comments can be tracked back to day and shift to help you pinpoint areas of concern.